Privacy Policy

Business Contact Information

Information We Collect

We may collect personal information directly from you when you call us, submit a contact form, request service, schedule an appointment, request an estimate, leave a review, subscribe to communications, or otherwise contact Fox Rora Plumbing.

Personal Information You Provide

The information we may collect includes:

• Name
• Phone number
• Email address
• Street address, city, ZIP code, and service location
• Details about your plumbing issue, property, fixture, appliance, or service request (for example, when you request drain cleaning, water heater repair, or sewer line repair)
• Appointment preferences and availability
• Communications with our team, including emails, calls, text messages, form submissions, and customer-service requests
• Payment or billing information when needed to process an authorized transaction
• Photos, videos, or documents you choose to send regarding a service request
• Reviews, testimonials, or feedback you voluntarily provide

Technical Information Collected Automatically

We may also automatically collect limited technical information when you visit our website, such as:

• Internet Protocol (IP) address
• Browser type and device type
• Operating system
• Website pages viewed and referring pages
• Date, time, and duration of website visits
• Approximate geographic location derived from an IP address
• Cookies, analytics data, and similar online identifiers where enabled

How We Use Information

Fox Rora Plumbing may use personal information to:

• Respond to service inquiries, calls, emails, and contact-form submissions
• Schedule, confirm, reschedule, and manage appointments
• Prepare estimates, invoices, work orders, and service records
• Provide plumbing, drain, sewer, water-heater, gas-line, remodeling, and related services — see our full list of plumbing services
• Communicate about your service request, technician arrival, recommended repairs, payments, or follow-up needs
• Process authorized payments and maintain transaction records
• Improve our website, customer support, marketing, services, and operational processes
• Send promotional communications, special offers, or service reminders when permitted by law
• Protect our business, customers, website, personnel, and property from fraud, abuse, security incidents, or unlawful activity
• Comply with legal obligations, insurance requirements, accounting needs, dispute-resolution requirements, and applicable regulations

Calls, Text Messages, and Email

When you provide a phone number or email address, you may receive communications related to your inquiry, appointment, estimate, scheduled service, invoice, customer support request, or follow-up service — including emergency plumbing services throughout our service areas.

With your consent where required, Fox Rora Plumbing may also send service reminders, special offers, promotional messages, or other marketing communications by phone, text message, or email.

Opting Out

You may opt out of promotional emails by using the unsubscribe link in the email. To stop promotional text messages, reply STOP to the message, where that option is available. You may also contact us at foxroraplumbing@gmail.com or (720) 637-9200 to update your communication preferences.

Please note that we may still send non-promotional communications related to active appointments, safety notices, billing, completed work, warranty matters, or other necessary service-related purposes.

Cookies and Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to help operate the website, remember preferences, understand visitor activity, measure website performance, and improve marketing effectiveness.

Cookies are small files stored on your browser or device. You may be able to disable or manage cookies through your browser settings. However, disabling cookies may affect certain website features or functionality — including forms used to book water leak detection, hydro jetting, or other services.

If third-party analytics, advertising, mapping, form, scheduling, payment, review, or communication tools are used on our website, those providers may collect information according to their own privacy policies and terms. We encourage you to review the privacy policies of any third-party platforms you use.

How We Share Information

Fox Rora Plumbing does not share personal information except as reasonably necessary for business operations, service delivery, legal compliance, or with your consent.

We may share information with:

• Employees, technicians, contractors, and authorized representatives who need the information to provide services or support business operations
• Payment processors, financing providers, scheduling systems, customer relationship management platforms, email providers, phone providers, and other service vendors
• Manufacturers, suppliers, warranty administrators, insurers, or permitting entities when necessary for authorized work, products, claims, permits, or warranties
• Government agencies, law enforcement, courts, or other parties when required by law, subpoena, legal process, or to protect rights, safety, and property
• A successor entity in connection with a merger, acquisition, sale, restructuring, or transfer of business assets

Data Retention and Security

We retain personal information for as long as reasonably necessary to provide services, maintain business records, meet legal, tax, insurance, warranty, and accounting obligations, resolve disputes, and enforce agreements.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, internet transmission, email, storage system, or electronic communication method is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.

Please avoid sending highly sensitive information through unsecured email or website forms unless specifically requested through a secure method. For urgent communications, we recommend calling us directly at (720) 637-9200.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of personal information we hold about you. You may also have the right to opt out of certain processing of personal information, including certain targeted advertising or data-sharing activities where applicable.

How to Submit a Privacy Request

To submit a privacy request, contact us at:

Please include your name, contact information, and a clear description of your request. We may need to verify your identity before completing a request. We will respond within the time period required by applicable law.

Some information may be retained when necessary to complete a transaction, comply with legal obligations, maintain business records, protect against fraud, resolve disputes, or enforce our agreements.

Third-Party Websites

Our website may link to third-party websites, including map providers, review platforms, social-media sites, manufacturers, financing providers, and other external resources. Fox Rora Plumbing does not control these websites and is not responsible for their content, security, privacy practices, or data collection.

When you leave our website, we encourage you to review the privacy policy of the third-party website you visit. For additional legal information, please also review our Terms & Conditions and Disclaimer.

Children’s Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to Fox Rora Plumbing without appropriate consent, please contact us so we can take appropriate action.

Changes to This Privacy Policy

Fox Rora Plumbing may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or services. The updated version will be posted on this page with a revised effective date.

Your continued use of our website or services after an updated Privacy Policy is posted means that you acknowledge the revised policy. We recommend reviewing this page periodically along with our Terms & Conditions.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how Fox Rora Plumbing handles personal information, please contact us: